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Frequently Asked Questions

Fresh Candy is a business division of Forever Fresh Foods. We specialise in the manufacturing and production of freeze dried sweets, treats and candy. We are the first and original producer of freeze dried sweets and candies in South Africa and our factory is based in Somerset West, Western Cape, South Africa. 

We can be contacted by

Email at: info@freshcandy.co.za

Tel: 0875501579

You can email us on info@freshcandy.co.za. 

You can also contact us via our Instagram and on our TikTok Page.

Office Hours (Mon - Fri) (9:00 - 17:00) 

Tel +27 (0)87 5501 579

Our production facility is based in Somerset West, Western Cape - South Africa

At this stage we are only an online store. 

Yes, through our online shop at freshcandy.co.za

We are currently appointing Stockists throughout South Africa and a list of these will be available on our website. Should you be interested in stocking our products or would want to recommend a shop, please contact us.

As a pure online store, all our pricing and product information is available on our website.

If you have a retail or online store and will be a regular bulk buyer and wish to stock our products, you can CONTACT US by providing a brief overview on your business, including where you are based, your other lines and how you envision taking our range to market.

Although freeze dried products are known to be good for up to 25 years; as this is a new product the shelf life is set at 6-months. This will gradually be increased as time literally moves on.

Our Container, in Tub format measures approx. 10 x 10 x 10 cm (with a volume capacity of approx. 1000ml / 1l)
Each product has its NET weight indicated (in grams) on each product page on the website as well as physcially printed on each product label.
We specialise in Freeze Dried Sweets, Treats and Candy products.
We are certified by the Muslim Judicial Council (MJC). Furthermore, unless otherwise stated, all our products are made with Halaal ingredients from certified Halaal manufacturers and suppliers.

Freeze Drying is a type of drying method used to remove moisture from products typically for long term preservation of up to 25 years without the need for refrigeration. The technical term is called lyophilization. Simply stated, freeze dried products are made using very cold temperatures and vacuum pressure. Using sophisticated computer controlled machinery, we are able to produce weird and wonderful (and sometimes) unbelievable new sweet delights and creations, that are incredibly light and are melt-in-your-mouth delicious.  

Although our products are freeze dried, they don't need any refridgeration and are perfectly fine at room temperature.

In the unlikely event that you do not finish the contents, keep container sealed for your next craving. Once opened, consume within 14 days. 

Great question! Dehydration and Freeze-drying both seek to remove moisture from food, however the methods are vastly different. Dehydrators use heat to evaporate water, whereas Freeze drying uses vacuum freezing (a process called sublimation) to gently remove water, without damaging the products. Freeze Drying produces a vastly superior product, in taste, texture, nutritional value and shelf life over conventional dehydration methods.

Our products section of our website provides detailed information on each product, together with ingredient and allergen information (as applicable).

Each product is packed to a set weight and not specially to fill the container. This may result in certain products not filling the entire container. With certain products, especially those that are light and fragile, although every care is taken in the careful packaging and shipment of these, there is a potential that some crumbling may occur.

Our products are not certified KOSHER

We unfortunately do not provide free samples.

By placing your order through our website, you will receive an email confirming your order.

NOTE: If you have not received an order confirmation, please check your Junk/Spam folder. 

If you have still not received an order confirmation from us, pleas CONTACT US immediately. If you have your proof of payment, kindly provide this so that we may investigate to ensure that your order is processed ASAP.

In addition to email updates, if you've created an account online, you can log into the website and check on your order as it moves through the different stages.

We will be publishing a list to our website ASAP. In the interim feel free to CONTACT US to get an up to date list.

The website is secured with SSL standard website encryption and our payment gateway providers provide their own encryption safety protocols, that are PCI DSS Level 1 compliant, for your protection.

No ‚Äď we only take online orders.

Yes, we do from time to time, these will appear on our website.

If you are interested to stock our products, you can look to get further information on our Wholesale partner program as well as registering here. 

Our website prices are inclusive of VAT. Our VAT Registration number is: 4210295384.

We accept credit card payments as well as instant EFT directly via our check-out process on our website.

No ‚Äď this is not possible

Yes, we offer instant EFT payments upon check-out ‚Äď should you not wish to use a credit card.¬†

NOTE: If you are not banking with FNB, your payment may take 1-2 days to be received by us, during which time, your order will remain in the unpaid stage. To avoid any delays, payment by credit card is advised. 

Yes, we offer payment by Zapper.

NOTE: Should you for whatever reason experience a time-out or payment issue and you do not receive an order confirmation email from us, please CONTACT US immediately, as there is a chance that your payment may have succeeded but your order is incomplete.

In rare circumstances, a website timeout may occur between our site and that of our payment provider. When this happens, you may get confirmation of payment (from our payment provider), but not an order confirmation (from us). 

In these circumstances, please EMAIL US immediately, (and be sure to attach/include your proof of payment) for us to allocate your payment to your order. 

Yes, once your order is confirmed, simply provide us with your company name and valid VAT registration number.

Once we have received your payment, as a general guideline, we require 1-2 working days to process (pick and pack) your order. 

Thereafter depending of whether you've elected Standard (economy) shipping or Priority shipping, the courier company will require the following amount of time to deliver your order:

  • Standard (Economy) Shipping | 2 - 4 business days
  • Priority Shipping | 1- 3 business days

Your order will only enter the packing stage once it is fully paid up. 

As a general guideline, we require 1-2 working days to process (pick and pack) your order. 

Thereafter depending of whether you've elected Standard (economy) shipping or Priority shipping, the courier company will require the following amount of time to deliver your order:

  • Standard (Economy) Shipping | 2 - 4 business days
  • Priority Shipping | 1- 3 business days

You will receive a notification that your parcel has left our premises and you will be able to track it until it arrives at its destination.

Although we pride ourselves on the highest level of service, certain logistics (outside our direct control) prevent us from satisfying every request. 

NOTE: Your order will only enter the packing stage once it is fully paid up. Thereafter we require 1-2 days to process (pick and pack) your order. Thereafter depending of whether you elected standard (economy) shipping or priority shipping, the courier company will require the following amount of time to deliver your order:

  • Standard (Economy) Shipping | 2 - 4 business days
  • Priority Shipping | 1- 3 business days
We will be looking to offer this as an option in the near future, but unfortunately this is not available at present.

We offer free shipping (within main South African metropolitan areas) on orders over a certain value. 

The current value is on orders that exceed R1,000.00 (Vat Inclusive)

Please consult our main website page for current order value qualifying amounts. 

For orders under under the free shipping qualification, the website shall provide a real-time quotation.

We provide door to door courier shipping regionally throughout South Africa.

Yes, we ship thoughout South Africa to main centres using door-to-door courier services.  Should you not be in a main centre, we would still like to make sure you enjoy our products, so please CONTACT US for us to see how we can assist you.

No ‚Äď we use courier services and they cannot deliver to PO Boxes.

We are registered exporter and can ship to most international countries. Please CONTACT US to get a quotation on shipping.

We will quote shipping separately on bulk orders.

Qualified refunds will be processed on conclusion of an investigation into any lost parcel.

Unfortunately, we don’t take products back due to the fact that it is a food product and there is a safety aspect that prohibits us from being able to accept the products back.

CONTACT US immediately so we can look into it and we will revert back to you asap.

Unfortunately, freeze dried products only last up to 25 years - so shipping with SA Post Office is not possible!